Guidelines for using Racko services responsibly and protecting the infrastructure, customers and communities that depend on them.
This Acceptable Use Policy describes permitted and prohibited uses of Racko infrastructure and related services. It applies to customers and people who access or use services through their accounts, including authorized users and applications.
Covered services include VPS, Cloud VPS, Dedicated Servers, Private Cloud, GPU Cloud, S3 Storage, Backup Storage, Web Hosting, CloudLabs and Managed Cloud Operations, where applicable. Read this policy together with Racko's Terms of Service and any product-specific agreement.
This Acceptable Use Policy is incorporated by reference into the Racko Master Services Agreement and Terms of Service. In case of any conflict between this policy and specific contractual addenda executed by Gisul Software Services Pvt. Ltd., the applicable Enterprise Agreement clauses govern.
You are responsible for the workloads, applications and content you operate through your Racko account. You must ensure all interactions with the compute environment align with operational security standards.
Note: For managed services, specific operational responsibilities depend on the administrative boundaries defined in the applicable Service Level Agreement or custom Statement of Work.
The following activities undermine infrastructure integrity, jeopardize tenant isolation, and are strictly prohibited across all Racko instances.
Do not use Racko services to conduct unlawful activities or host, distribute or process unlawful content under applicable jurisdiction laws.
Do not access systems, accounts, networks or data without permission. Do not bypass authentication, exploit systems without authorization or obtain credentials through deception.
Do not use services to distribute malware, deploy ransomware, operate malicious botnets or support command-and-control operations against other endpoints.
Do not conduct phishing, payment fraud, identity theft or masquerade as corporate, financial, or institutional entities intended to deceive third parties.
Do not launch denial-of-service (DoS/DDoS) attacks, deliberately overload hypervisors, or interfere with the normal operations of services used by others.
Do not unlawfully harvest, disclose, or distribute personal information. Do not host or distribute content infringing trademarks, patents, or copyright holdings.
Do not bypass account suspensions, geographic filters, architectural security controls, resource allocations, or enforcement measures implemented by Racko engineering.
Legal note: The restrictions above must remain consistent with the approved Terms of Service.
Use compute, storage, bandwidth and network resources within the specifications and limits of your purchased service. Do not intentionally create workloads that disrupt shared infrastructure or materially affect other customers.
| PARAMETER | POLICY DEFINITION & PROCESS |
|---|---|
| Applicable resource limits | [Approved limits or link to service specifications] |
| Excess usage | [Approved notification, billing and restriction process] |
| Network-specific restrictions | [Approved rules covering relevant network services] |
NOTICE: DO NOT INVENT BANDWIDTH CAPS, CPU LIMITS OR A FAIR-USE THRESHOLD. ALL ALLOCATIONS ADHERE STRICTLY TO DESIGNATED CONTRACT QUOTAS.
Do not use Racko services to send unlawful unsolicited messages, operate phishing campaigns or distribute malicious links and attachments. Customers operating messaging systems are responsible for configuring and securing those systems and complying with applicable requirements.
Security testing must be limited to systems you own or are explicitly authorized to assess. Ownership of a Racko-hosted workload does not authorize testing of Racko's underlying infrastructure, other customer environments or third-party systems.
| SECURITY TESTING DIMENSION | POLICY PARAMETER |
|---|---|
| Prior approval requirements | [Confirm which tests require Racko's approval] |
| Prohibited testing methods | [Approved restrictions] |
| Testing request channel | [Approved security contact or request form] |
| Vulnerability reporting | [Approved reporting channel and disclosure process] |
Specific infrastructure products carry operational parameters governing intensive resource consumption, software licensing, and environment boundaries.
| SERVICE OR ACTIVITY | APPLICABLE CONDITIONS |
|---|---|
| GPU & compute-intensive workloads | [Approved workload and capacity conditions] |
| Cryptocurrency mining | [Approved permitted, restricted or prohibited status] |
| Public proxies, VPNs & relay services | [Approved conditions] |
| Web scraping & automated traffic | [Approved conditions and resource limits] |
| CloudLabs & training environments | [Approved isolation, testing and lab-use boundaries] |
| Storage & backup services | [Approved content, access and usage conditions] |
| Reselling Racko services | [Approved authorization requirements] |
| Third-party software & licences | [Applicable licensing obligations] |
If you believe a Racko-hosted service is involved in abuse, send a report through [approved abuse reporting channel].
Report acknowledgement: [Approved timeframe, if offered].
Reports are assessed using the available technical information. A report alone does not establish that a policy violation occurred.
Racko may assess suspected violations and take action within the scope of its applicable terms. Where appropriate, technical personnel evaluate operational threat indicators.
Racko's supplied Terms of Service allow restrictions where necessary to protect infrastructure, customers or third parties. Where reasonably possible, notice may be provided before suspension, except where immediate action is required for security, legal or operational reasons.
If your service is restricted, follow the instructions included in the notification and contact [approved support channel] . Racko may request information needed to assess whether the issue has been resolved.
| REVIEW PARAMETER | OPERATIONAL POLICY SPECIFICATION |
|---|---|
| Review request channel | [Approved review or appeal channel] |
| Review timeframe | [Approved timeframe, if offered] |
| Restoration conditions | [Approved requirements] |
| Billing and refunds | [Approved treatment or link to applicable terms] |
| Data access and retention | [Approved rules during suspension or termination] |
Racko may update this policy as its services and operational requirements change.
Effective date and notice: [Approved update and notification process]
A product of Gisul Software Services Pvt. Ltd.
